Customer Service Officer - Premium Sleep Solutions

Join Lunox Sleep And Spine as a Customer Service Officer and become the vital link between our premium sleep solutions and satisfied customers in Bali’s vibrant communities. In this dynamic role, you’ll deliver exceptional service that reflects our commitment to quality and customer satisfaction. As part of our team in Canggu, you’ll be the first point of contact for our customers, ensuring their needs are met with professionalism and care.

Our mission at Lunox Sleep And Spine is to provide the best sleep solutions to help our customers achieve optimal health and well-being. In this role, you’ll be responsible for managing customer inquiries, resolving issues, and ensuring a seamless experience from the moment they contact us to the time they receive their premium sleep products. With a focus on detail and a passion for customer service, you’ll play a crucial part in our ongoing success.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
• Resolve customer complaints and issues, ensuring a positive resolution and follow-up to prevent recurrence.
• Assist customers with product selection and order processing, ensuring they receive the right solutions for their needs.
• Maintain accurate records of customer interactions and feedback, using our CRM system.
• Collaborate with the sales and marketing teams to promote our products and services.
• Stay updated on industry trends and best practices in customer service to continuously improve our service standards.
• Participate in training and development programs to enhance your skills and knowledge.
• Ensure compliance with company policies and procedures, maintaining high standards of professionalism and ethics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a retail or e-commerce environment.
• Proven ability to handle customer inquiries and resolve issues with a high level of professionalism and empathy.
• Excellent communication skills, both written and verbal, with the ability to build rapport with customers.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia, with the ability to communicate clearly and effectively in both languages.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

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