IT Helpdesk Support Specialist

Join Kurniawan Group as an IT Helpdesk Support Specialist and become the first line of defense in delivering exceptional technical assistance to our valued clients. Based in the vibrant hub of Canggu, Bali, you will play a pivotal role in resolving IT issues promptly and efficiently. This role is perfect for someone who thrives in a dynamic environment and is eager to make a tangible impact on our clients' operations.

As an IT Helpdesk Support Specialist at Kurniawan Group, you will be the primary point of contact for our clients' technical inquiries. Your mission is to ensure seamless IT operations by providing timely and effective solutions. You will work closely with our team of IT professionals to troubleshoot and resolve a wide range of technical issues, from hardware and software problems to network connectivity and cybersecurity concerns.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving hardware, software, and network issues.
• Document and track IT incidents, ensuring a comprehensive record of all issues and resolutions.
• Collaborate with the IT team to escalate complex issues and ensure timely resolution.
• Conduct regular system checks and updates to maintain optimal performance.
• Train and assist end-users on basic IT functions and troubleshooting techniques.
• Monitor and maintain IT security protocols, ensuring compliance with industry standards.
• Assist in the implementation of new IT systems and software, ensuring smooth integration.
• Participate in continuous improvement initiatives to enhance IT support services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficient in using ITIL frameworks and best practices.
• Familiarity with common IT tools and software, including ServiceNow, Jira, and Microsoft Office Suite.
• Strong problem-solving and analytical skills, with the ability to work under pressure.
• Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are a plus.

🛠️ Keahlian

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